tag:blogger.com,1999:blog-31469327.post3133182209682489664..comments2024-01-08T04:22:48.908-06:00Comments on Indigo Inklings: on customer serviceJayhttp://www.blogger.com/profile/02553432536463671162noreply@blogger.comBlogger8125tag:blogger.com,1999:blog-31469327.post-56146670169728758812009-07-21T16:42:42.259-05:002009-07-21T16:42:42.259-05:00Thanks so much for sharing your wonderful projects...Thanks so much for sharing your wonderful projects, comments, and instructions. I'm inspired just by visiting your website! The Scor-pal/Scor-bug information is very helpful(I love your puppy...I have two fuzzy-faces just like yours...one is sitting on my feet as I type!!!).Pamnoreply@blogger.comtag:blogger.com,1999:blog-31469327.post-41893817796661357972009-06-09T21:46:56.273-05:002009-06-09T21:46:56.273-05:00Thanks for sharing your positive experience with J...Thanks for sharing your positive experience with JustRite, Becky. I've ordered from them without any problems and have had no issues come up, so I couldn't comment on their customer service myself. It's when the problems come up that the service aspect is put to the test, eh? Good to hear that they passed. :-) And thanks again for the input.Jayhttps://www.blogger.com/profile/02553432536463671162noreply@blogger.comtag:blogger.com,1999:blog-31469327.post-51171076811774769682009-06-08T20:09:53.330-05:002009-06-08T20:09:53.330-05:00FYI - I had an issue with a JustRite set. I calle...FYI - I had an issue with a JustRite set. I called the company directly and had a replacement stamp within a very few days! They were awesome!Becky Ynoreply@blogger.comtag:blogger.com,1999:blog-31469327.post-22733968414079607682009-06-04T00:17:11.735-05:002009-06-04T00:17:11.735-05:00Good to know there are still companies willing to ...Good to know there are still companies willing to stand behind their name and products. There are a couple that I am rather disappointed with - mostly punch mfrs. But also one stamp company - they didn't do the refund that they said. At this point I've given up. Hopefully whoever Kelly is, she will get her issue resolved! :) <br />thanks for sharing.Elainehttps://www.blogger.com/profile/09601564999343507906noreply@blogger.comtag:blogger.com,1999:blog-31469327.post-86788987475459343082009-06-03T21:37:28.298-05:002009-06-03T21:37:28.298-05:00Great hearing about your experiences with Making M...Great hearing about your experiences with Making Memories and with Hero Arts, Brit. I haven't had any issues with my Hero Arts stamps, but I've always heard very positive comments about their customer service when a problem has come up. With so much competition out there for our crafting allowances, it's good to know who we can trust to stand by their products. <br /><br />Thanks for coming by and chiming in with your experiences. :-)Jayhttps://www.blogger.com/profile/02553432536463671162noreply@blogger.comtag:blogger.com,1999:blog-31469327.post-15724318385431885542009-06-03T19:39:59.806-05:002009-06-03T19:39:59.806-05:00I read your entry and just had to add my thoughts ...I read your entry and just had to add my thoughts on this subject. I'm a very strong believer in standing behind your products, and I've found several companies from my experience in the scrapbooking industry that I continue to buy from for not only the product but also because of their outstanding customer service. Making Memories was fantastic when they replaced a paper piercer that broke right away after I recieved it. I also had a wonderful experience with Hero Arts. One of their stamps ripped when I was taking off the back sheet from the first time, and they immediately sent a heartfelt note and a new stamp set. It's companies like these that make me so happy to be part of this industry. Thanks for sharing about your experiences!Britta Swiderskihttps://www.blogger.com/profile/11903284067959547158noreply@blogger.comtag:blogger.com,1999:blog-31469327.post-88851221071081407732009-06-03T17:02:03.042-05:002009-06-03T17:02:03.042-05:00Ack! I knew that if I started I'd forget at le...Ack! I knew that if I started I'd forget at least one company! Yes, Lesley, I've dealt with <a href="http://www.weronthenet.com" rel="nofollow">We R Memory Keepers</a>, too. I'd been setting eyelets and that little post-like doohickey got stuck down in its hole. It got to the point where it couldn't be maneuvered out again--annoying, so I dropped them a line to ask for advice. They asked how I'd been using it, and since I'd been using it properly and with the correct settings, they replaced it for me. So I agree--they're another company that stands by their products. Good to hear that you had a positive experience with them, too.<br /><br />Thanks for coming by!Jayhttps://www.blogger.com/profile/02553432536463671162noreply@blogger.comtag:blogger.com,1999:blog-31469327.post-79126534873598836122009-06-03T16:34:33.969-05:002009-06-03T16:34:33.969-05:00Hi - just wanted to say that I've had to deal ...Hi - just wanted to say that I've had to deal with the people who make the Crop-a-dile. They were wonderful. I got an eyelet stuck between the pin and the plastic and could not get it out, no matter what I tried. They sent a replacement part, but I couldn't get the replacement part in. They ended up sending me a brand new tool. The same thing happened to my sister and they sent her a new one also!Lesleyhttps://www.blogger.com/profile/05104025221500581486noreply@blogger.com